FAQ

Launch

How does the activation fee work?

We charge a flat $499 one-time fee for every channel activation that you wish to run ads on. For example, if you'd like us to run your ads on Google Search and LinkedIn, the $499 fee will be charge twice.

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The channels we support are:

Google Search
Google Display
Google Shopping
Youtube
Facebook & Instagram
LinkedIn

How does the management fee work?

The management fee is calculated based on your total ad spend under Kaya's management for a given month, starting from $349. The exact amount will depend on the amount that is being spent on ads.

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For example, if the campaigns managed by Kaya for the month had a:

$10,000 spend, the fee will be $1,200 for the month
$2,000 spend, the fee will be $349 for the month

Can I cancel the Launch services at any time?

Yes, you can cancel at any time without any penalties or fees.

Is there a retainer fee, minimum fee, or any minimum period to engage with your services?

There is no retainer fee nor minimum fee. Apart from the one-off fees for some of our services, the Management fee is billed on a monthly basis and you can cancel any time.

How does the process work?

The process usually begins with a proposal based on your request. After submitting the request form, we’ll revert with a proposal within 3 days.

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Once the proposal is accepted, we’ll do more in depth research on your products, competitors’ ads (if any), and proceed with the campaigns setup. If your request is time-sensitive, just let us know and we’ll do our best to accommodate it.

What if I don’t like the quality of the work?

After filling up the request form, you’ll receive a proposal which outlines the details of the services we can offer, including the strategies and tactics that we will use to help you achieve your marketing goals.

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After receiving the free proposal, you can review it and decide whether you would like to proceed with our services, or ask for revisions (as many as you'd want). If you are happy with the proposal, we can then proceed with the setup of your ad campaigns.

Is there any obligation to proceed with your services after receiving the proposal?

No, there is no obligation to proceed with our services after receiving the proposal. You are free to review the proposal and make a decision based on your own needs and preferences.

Are there any fees associated with the free proposal?

No, the proposal is provided at no cost. There are no fees associated with receiving or reviewing the proposal.

Can I cancel after I have decided to proceed with the setup of my ad campaigns?

Yes, you can cancel the services of our agency at any time without any penalties or fees. However, our activation fees will be applied if the campaigns have been set up prior to your request.

Can I purchase the add-on services without engaging with Kaya's ads activation or management services?

No, the add-on services can only be purchased if they are used in conjunction with our core ads services. These services are designed to complement and enhance the effectiveness of our main services, and cannot be purchased independently.

How do I access the add-on services?

To access the add-on services, simply get in touch with and let us know which services you are interested in. We will then provide a quote for the services and work with you to implement them as part of your overall ads management strategy.

Are there any additional fees associated with the add-on services?

Yes, there may be additional fees associated with the add-on services, depending on the specific services that you choose. We will provide a quote for the services before they are implemented, so you can see the total cost upfront.

Are the add-on services included in the Setup or monthly Management fee?

No, the add-on services are not included in the Setup or monthly Management fee. They are offered as additional services that can be purchased on an as-needed basis.

Can I edit or update ads created by Kaya myself?

Campaigns are created in your Ads account to which you’ll have full access to edit.

Do your offer any additional services?

Yes, in addition to our core ads services, we also offer a range of add-on services. View all our pricing and services here.

How is your service different from a traditional agency?

There are several differences between Kaya and a traditional agency. Our service is faster, cheaper, and we don't require a minimum duration, minimum spend, or retainer fee. We also have an experienced marketing team that handcrafts campaigns specifically tailored to your products and target audiences, and uses cutting-edge algorithms to monitor your campaigns 24/7.

How does your service help businesses find their product-channel fit faster?

Our service helps customers to find their product-channel fit faster by allowing them to easily experiment and acquire users through any marketing channels they choose. With our cutting-edge technology and experienced marketers, we can launch marketing campaigns rapidly and help you assess the channels that work best for your business.

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Analytics

Can I upgrade or downgrade my plan anytime?

Absolutely. All of Kaya's plans work on a monthly basis, which allows you to upgrade, downgrade, or cancel at any time. The changes, including cancellation, take effect at the end of the current billing period.

Can I customise my dashboards?

Yes, our dashboards are fully customisable to fit your specific needs and preferences. All you need to do is tell us how you'd like it customised.

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Can I integrate Kaya with my in-house database?

Yes, the Pro plan includes integration with in-house databases, allowing you to combine and get analyses of your internal and marketing data for a more comprehensive view of your performance. Alternatively, you can integrate Kaya with data from Google Sheets or Airtable too.

What kind of support is available?

All plans come with live support via Slack or email; and priority support for Plus and Pro plan. Regardless, our team is always available to assist with any questions or issues you may have.

What integrations does Kaya support?

We support integrations with various marketing platforms, and we're always expanding our coverage. View some of our integrations here.

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Depending on the plan you choose, we allow for up to 5, 10, or unlimited integrations, so you can customise the solution to meet your specific needs. We also offer integration with in-house databases.

How do I get started?

You can get started by scheduling a demo. During the session, we'll go through your use case and walk you through how Kaya can solve your pain points. If you decide to move forward, our team will help to set up your account and connect your marketing tools to Kaya.

How long does it take to set up my Kaya account?

The setup process typically takes a few days, depending on the complexity of your marketing stack and the amount of data to be integrated. Our team is here to assist you every step of the way to ensure a smooth and successful setup.

How is Kaya different from other marketing analytics tools that offer pre-built dashboards?

Our solution offers a unique combination of automation and human expertise. While some other tools offer pre-built dashboards, Kaya's dashboards are fully customised to your specific needs and is fully automated to save you time and effort. Additionally, our data team is available to help overcome any edge cases or provide much deeper analyses as needed. This allows us to provide both the convenience of automation and the personalised support of a human team– for the price of a software.

What additional products and services does Kaya offer?

Along with our marketing analytics plans, we offer several additional products and services to help you maximise your business growth potential. These include growth and data consultation, custom attribution, and Google Analytics tracking. View all our pricing and services here.

Can I purchase the add-on products or services without engaging with Kaya's marketing analytics solution?

Do I need any technical skills or expertise to use Kaya?

No, Kaya does not require any special technical skills or expertise. The platform is designed to be user-friendly and intuitive, with clear instructions and descriptions to help everyone in your team get started quickly and easily. And our support team is always available to answer any questions you may have.

How can Kaya's marketing analytics platform help my business grow?

A marketing analytics platform can help your business grow in several ways:

By providing a comprehensive view of marketing performance, Kaya helps you identify opportunities for growth and make more informed decisions about where to invest.
By automating reporting and analysis, Kaya helps you save time and resources, so you can focus on strategic planning and decision-making.
By getting access to expert support and guidance, Kaya helps you stay on top of the latest trends and best practices in marketing analytics and data-driven decision-making, so you can make the most of your marketing data.
By providing accurate and reliable data, Kaya helps you make data-driven decisions that are more likely to drive growth and maximise your ROI.

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Launch

Analytics

Scale growth 10x faster, cheaper